Privacy policy

Privacy Policy

Last updated: 7 November 2025

Jumper the Label (“we”, “us”, “our”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”). Jumper the Label is powered by Shopify, which enables us to provide and manage the Services for you.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

“Personal information” refers to information that identifies, or could reasonably identify, an individual. It does not include de-identified or aggregated information.

We may collect or process the following types of personal information:

  • Contact details: name, billing and shipping address, phone number, and email address
  • Financial information: payment card details and transaction information (processed securely via Shopify or other payment providers)
  • Account information: username, password, and preferences
  • Transaction details: items viewed, added to cart, purchased, returned, or exchanged
  • Communications: messages, emails, or inquiries sent to us
  • Device and usage data: IP address, browser type, device identifiers, and interaction with our Services

 

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you when you create an account, place an order, subscribe to our emails, or contact us
  • Automatically through your browser or device when you use our Services (e.g., via cookies and analytics tools)
  • From service providers and partners, such as payment processors, delivery services, and marketing platforms
  • From Shopify, which hosts our store and processes data on our behalf

 

3. Cookies and Analytics

We use cookies and similar tracking technologies to operate and improve our website, personalise your shopping experience, and analyse site performance.

This may include tools such as Google Analytics, Meta Pixel, or other analytics and advertising platforms that collect anonymous data about your interaction with our store.

You can manage or disable cookies in your browser settings. However, this may affect the functionality of our website.

 

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide and manage our Services: process your orders, payments, deliveries, returns, and customer support
  • To personalise your experience: remember preferences and recommend products
  • For marketing and advertising: send promotional communications or display relevant ads online (you can unsubscribe at any time)
  • For security and fraud prevention: detect and prevent unauthorised transactions or misuse
  • To comply with legal obligations: respond to lawful requests and enforce our terms and policies

 

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify, our eCommerce platform provider
  • Third-party service providers who perform functions on our behalf (e.g., shipping, payment processing, analytics, email marketing, or customer support)
  • Marketing partners, for advertising and promotional purposes consistent with your preferences
  • Affiliated entities, business partners, or professional advisers
  • Law enforcement or government authorities where required by law

 

6. Overseas Disclosure

As our store is powered by Shopify, your personal information may be transferred to and stored on servers located outside Australia, including in Canada and the United States.

We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with the Australian Privacy Principles, including through contractual safeguards and Shopify’s data protection commitments.

 

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information
  • Opt out of receiving marketing communications (via the unsubscribe link in our emails)

You can exercise these rights at any time by contacting us at info@jumperthelabel.com.

 

8. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce our agreements.

 

9. Children’s Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request its deletion.

 

10. Complaints

If you have concerns about how we handle your personal information, please contact us at:
📧 info@jumperthelabel.com

We will respond promptly and do our best to resolve your concern.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Mail: GPO Box 5218, Sydney NSW 2001

 

11. International Transfers

If your personal information is transferred to a country outside Australia (for example, through Shopify or our other service providers), we ensure that appropriate safeguards are in place to protect it in accordance with this Policy and the APPs.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on this page with the new “Last updated” date.

 

13. Contact Us

For any questions about this Privacy Policy or our data handling practices, please contact us at:
📧 info@jumperthelabel.com